If you’ve ever had to battle large amounts of spam in your email, you know what it feels like to be the “victim” of an age-old internet illness: SPAM.
No, it’s not the canned meat, it’s all those emails you don’t want.
Thankfully, there are solutions that manage these. One of these is MailChannels, a cybersecurity company and product based in Vancouver, British Columbia, Canada, and another is SpamExperts.
CLDY uses the industry standard since 2004, MailChannels.
MailChannels detects and blocks spam sending, phishing, and other forms of malicious and abusive email.
This ensures that should your account be compromised, your contact list wouldn’t receive spammy or otherwise malicious email.
However, there is what you call a “false positive.” This is when you are sending legitimate emails but MailChannels marks your emails as “spam” or “malicious emails.”
You can then reach out to us via [email protected] for assistance, with the following details:
- Date when the message was sent
- Time when the message was sent (in GMT +8, Singapore Standard Time/SGT)
- Your authenticated username or the problematic email address
- Sender email address (the ‘FROM’ address)
- Recipient email address (the ‘TO’ address)
- Error message
- Email subject
We shall take care of the MailChannels errors you’re receiving, but you can also find out more about MailChannels errors here:
As a precautionary measure, you might also want to secure your cPanel and email accounts by changing your passwords for all accounts.
Make sure that you use these guidelines for creating a new secure password found in this article: “How to Create Secure Passwords for Your cPanel & Email Accounts.” You could also check out “Keeping Secure Email Habits” for tips on how to use email securely.
Always keep your accounts secure, enforce safe practices for your browsing and email habits, and your accounts will always be error-free!