The issue of Iphone not sending emails while still able to receive them is typically related to a problem with the SMTP (Simple Mail Transfer Protocol) settings in Iphone mail.
In particular, the outgoing mail server (SMTP) settings in iphone mail may be causing the problem.
To resolve this issue, you need to focus on rectifying and configuring the SMTP settings correctly.
Here are the steps to rectifying the SMTP settings:
Steps to Check and Fix SMTP Settings on iPhone
- Open “Settings” on the iPhone
- Instruct your customer to tap the “Settings” icon on their iPhone’s home screen.
- Go to “Mail” Settings
- Scroll down and tap “Mail”.
- Then, select “Accounts”.
- Select the Email Account
- Have them choose the email account they are having trouble with (the one that can receive but not send emails).
- Tap on ‘Account’
- Under the email account, tap on the account name again to access its settings.
- Check Outgoing Mail Server (SMTP) Settings
- Scroll down to “Outgoing Mail Server” and tap “SMTP”.
- Review the Primary Server
- Ensure that the primary server is listed (it should be something like
mail.domain.com) and is set to ‘On’. - Tap on the primary server to check and modify its settings.
- Ensure that the primary server is listed (it should be something like
- Verify and Edit SMTP Server Details
- Host Name: Should be
mail.domain.com(as per your provided settings). - Username: The full email address.
- Password: The correct email password.
- Use SSL: This should be toggled on.
- Authentication: Typically set to ‘Password’.
- Server Port: Should be set to
465.
- Host Name: Should be
- Save the Changes
- After ensuring all details are correct, instruct them to tap “Done” to save the settings.
- Test Email Sending Functionality
- Ask the customer to try sending an email to see if the issue is resolved.
By following these steps to ensure your SMTP settings are correctly configured in iphone, you should be able to address the issue of being able to receive emails but not send them.
