Search the CLDY knowledge base

Updated on January 31, 2023

How to Setup Microsoft Exchange IMAP in Outlook (Mac OS)

Mac OS can be tricky, and even though it’s supposed to have a much simpler interface and functionality, it still is a primitive technology to some. Well, this time, you don’t need to break a sweat when it comes to connecting your Microsoft Exchange IMAP email to your Outlook app for Mac.

  1. Look for the Outlook app and launch.

  2. If Outlook has not recognised any registered email, you will be asked to add your Exchange account (sample: [email protected]).
    • Once done, click Add (your username or email address).

  3. If there is an existing email under Outlook, here’s what you need to do:
    • Click on the Outlook menu, then hit Preferences.
    • On the next window, click on Accounts.
    • At the bottom left of the next screen, click on the + (plus sign), then select New Account.
    • Type in your email address, then click Continue.
  4. Login with your password. If you have two-factor authentication set up, this may proceed, as well (if you have arranged this before). The next message you should see will be ”Connecting to Office 365”. Once successful, you will then see “___ has been added.”
    • If the message says “We’re sorry, access is not allowed because you are not enrolled. Please contact your organization’s IT help desk for assistance”, contact your email provider to have this set up for you.

  5. Hit Done when you’re good to go!


Still can't find what you're looking for?