{"id":5074,"date":"2021-10-15T18:28:26","date_gmt":"2021-10-15T18:28:26","guid":{"rendered":"https:\/\/www.cldy.com\/support\/?post_type=docs&#038;p=5074"},"modified":"2023-01-26T08:22:36","modified_gmt":"2023-01-26T00:22:36","password":"","slug":"common-website-errors-how-to-resolve-them-error-500-internal-server-error","status":"publish","type":"docs","link":"https:\/\/www.cldy.com\/support\/help\/common-website-errors-how-to-resolve-them-error-500-internal-server-error\/","title":{"rendered":"Common Website Errors &amp; How To Resolve Them: Error 500 Internal Server Error"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\">If there\u2019s anything worse than a problem, it\u2019s a problem without a clear cause, and worse, without a clear solution.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">This is what Error 500, or \u201cInternal Server Error\u201d is.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">By definition, the \u201cError 500\u201d is a general, unspecified, catch-all error message that could be difficult to pinpoint to a cause. It isn\u2019t the end of the world, however. You have a lot of self-service options available. But for all else, you can definitely reach out to <a href=\"mailto:support@cldy.com\">support@cldy.com<\/a> and we\u2019ll work with you to correct the Internal Server Error.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Here are the possible reasons why your website has encountered an Error 500 or \u201cInternal Server Error\u201d:\u00a0<\/strong><\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Issues on the user\u2019s end:\u00a0<\/strong>\r\n<ul>\r\n<li>The browser cache needs to be cleared.\u00a0<\/li>\r\n<li>It is an ISP issue.\u00a0<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Issues tied to WordPress:\u00a0<\/strong>\r\n<ul>\r\n<li>The database login credentials used in your MySQL database for WordPress does not match the details on your WordPress website itself.<\/li>\r\n<li>The database powering your WordPress installation has been corrupted.\u00a0<\/li>\r\n<li>Your WordPress installation files may have been corrupted due to changes, malware, or other mishaps, such as a DDoS attack.<\/li>\r\n<li>Some of your WordPress\u2019 core files may have gotten corrupted, due to the same reasons cited above.\u00a0<\/li>\r\n<li>Some of your installed plugins or themes may have bugs in them, or were badly coded.\u00a0<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Issues on the hosting account that can be solved by the user, accessible via cPanel or the File Manager:\u00a0<\/strong>\r\n<ul>\r\n<li>Wrong file and directory permissions that trigger the error.\u00a0<\/li>\r\n<li>The .htaccess file has not been configured properly.<\/li>\r\n<li>The PHP memory has maxed out.\u00a0<\/li>\r\n<li>CGI and Perl scripts installed with the website may have caused errors.\u00a0<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Issues that may require the assistance of the CLDY Support Team:\u00a0<\/strong>\r\n<ul>\r\n<li>External Resource Timeout:\u00a0\r\n<ul>\r\n<li>This could mean that an external, remote server that your site depends on has not returned a response in a timely manner.<\/li>\r\n<li>The timeout limits on your hosting account have to be raised.\u00a0<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>If you\u2019re just checking your website, you may:\u00a0<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Clear your browser\u2019s cache.\u00a0<\/li>\r\n<li>Clear your browser\u2019s cookies.\u00a0<\/li>\r\n<li>Hard refresh the page by holding down Shift + F5.\u00a0<\/li>\r\n<li>Check your website through a different browser.\u00a0<\/li>\r\n<li>Come back and check the website again after a few hours.\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>For the self-help options that can be managed by the more technically advanced users, here are your self-help resources:\u00a0<\/strong><\/h3>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>WordPress Issue Self-Help Guides:<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><a style=\"color: orange;\" href=\"https:\/\/www.cldy.com\/support\/help\/wordpress-white-screen-of-death-intro\/\">Fixing the Notorious WordPress White Screen of Death<\/a><\/li>\r\n<li>How to Fix WordPress Database Credential Mismatches<\/li>\r\n<li>How to Fix WordPress MySQL Database Errors<\/li>\r\n<li>How to Fix Corrupted WordPress Installation &amp; Core Files\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Guides to Fixing Errors That Can Be Corrected Through cPanel and File Manager:<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Changing File and Directory Permissions to Correct Website Errors<\/li>\r\n<li>Reconfiguring Your .htaccess File to Correct Website Errors.\u00a0<\/li>\r\n<li>How to Raise Your PHP Memory Limit from the cPanel<\/li>\r\n<li>What are CGI and Perl Scripts and What are Your Solutions If They&#8217;re Causing Website Problems?\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Now that we\u2019ve covered the possibilities why an Internal Server Error 500 happened and what your self-help options are, we hope that this clears up the issue. If the Error 500 persists, please don\u2019t hesitate to contact <a href=\"mailto:support@cldy.com\">support@cldy.com<\/a> for assistance, and we\u2019ll be happy to help!<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>If there\u2019s anything worse than a problem, it\u2019s a problem without a clear cause, and worse, without a clear solution.\u00a0 &nbsp; This is what Error 500, or \u201cInternal Server Error\u201d is.\u00a0 &nbsp; By definition, the \u201cError 500\u201d is a general, unspecified, catch-all error message that could be difficult to pinpoint to a cause. It isn\u2019t [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[31],"doc_tag":[],"class_list":["post-5074","docs","type-docs","status-publish","hentry","doc_category-web-hosting"],"year_month":"2026-07","word_count":527,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"cldy","author_nicename":"loriecldy","author_url":"https:\/\/www.cldy.com\/support\/author\/loriecldy\/"},"doc_category_info":[{"term_name":"Web Hosting","term_url":"https:\/\/www.cldy.com\/support\/help-category\/web-hosting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/comments?post=5074"}],"version-history":[{"count":6,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5074\/revisions"}],"predecessor-version":[{"id":8612,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5074\/revisions\/8612"}],"wp:attachment":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/media?parent=5074"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/doc_category?post=5074"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/doc_tag?post=5074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}