{"id":5009,"date":"2021-10-15T11:25:38","date_gmt":"2021-10-15T11:25:38","guid":{"rendered":"https:\/\/www.cldy.com\/support\/?post_type=docs&#038;p=5009"},"modified":"2022-08-25T22:58:36","modified_gmt":"2022-08-25T14:58:36","password":"","slug":"mailchannels-error-message-blocked","status":"publish","type":"docs","link":"https:\/\/www.cldy.com\/support\/help\/mailchannels-error-message-blocked\/","title":{"rendered":"MailChannels Error: Message Blocked"},"content":{"rendered":"\r\n<h3 class=\"wp-block-heading\"><strong>What is the MailChannels \u201cMessage Blocked\u201d Error?<\/strong><\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The MailChannels \u201cMessage Blocked\u201d error happens when your email has been detected as spammy or malicious, even though you\u2019ve sent a legitimate email.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">As discussed on \u201c<strong><a href=\"https:\/\/www.cldy.com\/support\/help\/what-is-mailchannels-and-what-are-mailchannels-errors\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/www.cldy.com\/support\/help\/what-is-mailchannels-and-what-are-mailchannels-errors\/\">What is MailChannels and what are MailChannels Errors?<\/a><\/strong>\u201d we protect your email accounts using MailChannels. MailChannels protects your email recipients from spam or malicious emails. However, there are times when your emails are mistakenly tagged as \u201cspammy\u201d or \u201cmalicious,\u201d and that\u2019s when you might get a \u201cMessage Blocked\u201d error.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">When this happens, we will coordinate with MailChannels and help unblock your email for you.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Please submit a report to <\/strong><a href=\"mailto:support@cldy.com\"><strong>support@cldy.com<\/strong><\/a><strong> with the following details:\u00a0<\/strong><\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Date when the message was sent<\/li>\r\n<li>Time when the message was sent (in GMT +8, Singapore Standard Time\/SGT)<\/li>\r\n<li>Your authenticated username or the problematic email address<\/li>\r\n<li>Sender email address (the \u2018FROM\u2019 address)<\/li>\r\n<li>Recipient email address (the \u2018TO\u2019 address)<\/li>\r\n<li>Error message<\/li>\r\n<li>Email subject<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">We will then let you know when the error has been fixed, and you can then continue to enjoy using your CLDY-powered email!\u00a0<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator\" \/>\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If you want to know more about how to ensure that your cPanel and Email accounts are kept secure, here are our guides discussing: \u201c<a href=\"https:\/\/www.cldy.com\/support\/help\/how-to-create-secure-passwords-for-your-cpanel-email-accounts\/\"><strong>How to Create Secure Passwords for Your cPanel &amp; Email Accounts<\/strong><\/a>\u201d and \u201c<a href=\"https:\/\/www.cldy.com\/support\/help\/keeping-secure-email-habits\/\"><strong>Keeping Secure Email Habits<\/strong><\/a>.\u201d\u00a0<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>What is the MailChannels \u201cMessage Blocked\u201d Error? The MailChannels \u201cMessage Blocked\u201d error happens when your email has been detected as spammy or malicious, even though you\u2019ve sent a legitimate email.\u00a0 &nbsp; As discussed on \u201cWhat is MailChannels and what are MailChannels Errors?\u201d we protect your email accounts using MailChannels. MailChannels protects your email recipients from [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[32],"doc_tag":[],"class_list":["post-5009","docs","type-docs","status-publish","hentry","doc_category-email-hosting"],"year_month":"2026-07","word_count":220,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"cldy","author_nicename":"loriecldy","author_url":"https:\/\/www.cldy.com\/support\/author\/loriecldy\/"},"doc_category_info":[{"term_name":"Email Hosting","term_url":"https:\/\/www.cldy.com\/support\/help-category\/email-hosting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/comments?post=5009"}],"version-history":[{"count":5,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5009\/revisions"}],"predecessor-version":[{"id":7797,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5009\/revisions\/7797"}],"wp:attachment":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/media?parent=5009"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/doc_category?post=5009"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/doc_tag?post=5009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}