{"id":5006,"date":"2021-10-15T04:28:46","date_gmt":"2021-10-15T04:28:46","guid":{"rendered":"https:\/\/www.cldy.com\/support\/?post_type=docs&#038;p=5006"},"modified":"2022-08-25T22:58:13","modified_gmt":"2022-08-25T14:58:13","password":"","slug":"what-is-mailchannels-and-what-are-mailchannels-errors","status":"publish","type":"docs","link":"https:\/\/www.cldy.com\/support\/help\/what-is-mailchannels-and-what-are-mailchannels-errors\/","title":{"rendered":"What is MailChannels and What are MailChannels Errors?"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\">If you\u2019ve ever had to battle large amounts of spam in your email, you know what it feels like to be the \u201cvictim\u201d of an age-old internet illness: SPAM.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">No, it\u2019s not the canned meat, it\u2019s all those emails you don\u2019t want.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Thankfully, there are solutions that manage these. One of these is MailChannels, a cybersecurity company and product based in Vancouver, British Columbia, Canada, and another is SpamExperts.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">CLDY uses the industry standard since 2004, MailChannels.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">MailChannels detects and blocks spam sending, phishing, and other forms of malicious and abusive email.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">This ensures that should your account be compromised, your contact list wouldn\u2019t receive spammy or otherwise malicious email.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">However, there is what you call a \u201cfalse positive.\u201d This is when you are sending legitimate emails but MailChannels marks your emails as \u201cspam\u201d or \u201cmalicious emails.\u201d\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>You can then reach out to us via support@cldy.com for assistance, with the following details:\u00a0<\/strong><\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Date when the message was sent<\/li>\r\n<li>Time when the message was sent (in GMT +8, Singapore Standard Time\/SGT)<\/li>\r\n<li>Your authenticated username or the problematic email address<\/li>\r\n<li>Sender email address (the \u2018FROM\u2019 address)<\/li>\r\n<li>Recipient email address (the \u2018TO\u2019 address)<\/li>\r\n<li>Error message<\/li>\r\n<li>Email subject<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>We shall take care of the MailChannels errors you\u2019re receiving, but you can also find out more about MailChannels errors here:\u00a0<\/strong><\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong><a href=\"https:\/\/www.cldy.com\/support\/help\/mailchannels-error-message-blocked\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/www.cldy.com\/support\/help\/mailchannels-error-message-blocked\/\">MailChannels Error: Message Blocked<\/a><\/strong><\/li>\r\n<li><strong><a href=\"https:\/\/www.cldy.com\/support\/help\/mailchannels-error-sender-blocked\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/www.cldy.com\/support\/help\/mailchannels-error-sender-blocked\/\">MailChannels Error: Sender Blocked<\/a><\/strong><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">As a precautionary measure, you might also want to secure your cPanel and email accounts by changing your passwords for all accounts.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Make sure that you use these guidelines for creating a new secure password found in this article: \u201c<strong>How to Create Secure Passwords for Your cPanel &amp; Email Accounts.<\/strong>\u201d You could also check out \u201c<strong>Keeping Secure Email Habits<\/strong>\u201d for tips on how to use email securely.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Always keep your accounts secure, enforce safe practices for your browsing and email habits, and your accounts will always be error-free!<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019ve ever had to battle large amounts of spam in your email, you know what it feels like to be the \u201cvictim\u201d of an age-old internet illness: SPAM.\u00a0 &nbsp; No, it\u2019s not the canned meat, it\u2019s all those emails you don\u2019t want.\u00a0 &nbsp; Thankfully, there are solutions that manage these. One of these is [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[32,46],"doc_tag":[],"class_list":["post-5006","docs","type-docs","status-publish","hentry","doc_category-email-hosting","doc_category-glossary"],"year_month":"2026-06","word_count":329,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"cldy","author_nicename":"loriecldy","author_url":"https:\/\/www.cldy.com\/support\/author\/loriecldy\/"},"doc_category_info":[{"term_name":"Email Hosting","term_url":"https:\/\/www.cldy.com\/support\/help-category\/email-hosting\/"},{"term_name":"Glossary","term_url":"https:\/\/www.cldy.com\/support\/help-category\/glossary\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/comments?post=5006"}],"version-history":[{"count":9,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5006\/revisions"}],"predecessor-version":[{"id":7796,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/docs\/5006\/revisions\/7796"}],"wp:attachment":[{"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/media?parent=5006"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/doc_category?post=5006"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.cldy.com\/support\/wp-json\/wp\/v2\/doc_tag?post=5006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}