{"id":9315,"date":"2022-02-15T17:20:08","date_gmt":"2022-02-15T09:20:08","guid":{"rendered":"https:\/\/www.cldy.com\/sg\/?p=9315"},"modified":"2023-02-28T20:47:31","modified_gmt":"2023-02-28T12:47:31","slug":"bad-reputation-business-spiral-down","status":"publish","type":"post","link":"https:\/\/www.cldy.com\/sg\/blog\/business-marketing\/bad-reputation-business-spiral-down\/","title":{"rendered":"Problem Solved: A Bad Reputation Will Spiral Down Your Business"},"content":{"rendered":"

“The only way is up.”<\/strong><\/h4>\n

That\u2019s how it should be for a growing business and even those who have already made their own mark. But when one nasty review reaches hundreds and thousands of current and potential customers, everything else goes downhill. Recovery from a bad review that has already circulated, especially online, is extremely challenging, and what you do always has to be customer-centric, as they are the end-all, be-all of your business.<\/span><\/p>\n

\"man-talking-in-the-meeting\"Photo by<\/span> Headway<\/span><\/a> on Unsplash<\/span><\/em><\/p>\n

Research shows that up to 90% of consumers (Trustpilot) veer away from businesses or companies that they have heard bad reviews about. Whether it\u2019s something they have seen online or heard from their friends or relatives – what people say about your business is very important. Publicity has proven to be both good and bad, and of course, it\u2019s the good side that you would always want to be on.<\/span><\/p>\n

It may sound impossible – attaining zero dissatisfied customers who can and will say something bad about their experience. There is no perfect product or service, and feedback helps you to improve your future ventures. Whether it\u2019s your packaging, presentation, or customer service that needs improvement, it\u2019s healthy to receive criticism. But controlling them and making sure it doesn\u2019t happen again in the future, that\u2019s something under your control.<\/span><\/p>\n

So, what are the factors that you can control?<\/span><\/p>\n

Problem:<\/b> Google Blacklist<\/b><\/h4>\n

\"man-using-laptop-drinking-coffee\"Photo by <\/span>Firmbee.com<\/span><\/a> on Unsplash<\/span><\/em><\/p>\n

With Google Chrome being the most used web browser worldwide (Tech Advisor), Google has powered web accessibility for both desktop and handheld devices. When a user looks up your niche, your website will either be at the bottom of the list or will not appear in search results at all. <\/span><\/p>\n

This happens when Google detects that your website is unsafe for viewing. If your website is unsecured, your visitors may see one of these alerts:<\/span><\/p>\n